Terms of Service

These Global Terms of Service and Conditions of Use (the "Agreement") are deemed to be accepted by you (the "User" or "Caregiver") by downloading the Growbaby mobile application, by creating an account, or by using the services in any way. Please read these terms carefully before you begin using our Services. Matters relating to the processing of personal data are governed by the Privacy Policy and the Explicit Consent Form, which form an integral part of this Agreement; in the event of a conflict concerning data processing, the Privacy Policy prevails.

1. Parties and Definitions

Company (Data Controller): means Snaiper Teknoloji Anonim Sirketi (the "Company", "we"), the legal owner of the platform, established and headquartered in Istanbul, Turkey.

Application (Platform): means the "Growbaby" mobile software available on the iOS and Android stores, which hosts cry analysis, a soothing sound engine, artificial-intelligence-supported parenting assistance, development tracking and media editing tools for parents.

Growy (AI Assistant): means the artificial intelligence chat interface, confined to parenting and baby care subjects, which draws on a curated knowledge base and answers pedagogical and general parenting questions. Growy and all other components of the Application (including cry analysis, skin analysis and development tracking) are each software tools designed exclusively for general information, parental support and general wellness. None of them (i) is intended for the diagnosis, treatment, mitigation, prevention or monitoring of a disease or health condition, (ii) has been designed, developed or marketed for that purpose, and (iii) is offered as a medical device, a clinical decision support system, a remote patient monitoring tool or a health service. The outputs of the Application consist of probabilistic artificial intelligence predictions and under no circumstances take the place of, and may not be construed as taking the place of, the examination, assessment or advice of a physician, a health professional or an emergency health service. The User undertakes not to use the Application outside this stated intended purpose (in particular as the sole or determining basis for any medical decision); the consequences arising from use outside that purpose are exclusively the user's responsibility. The detailed medical disclaimer is set out in Article 3.

2. Eligibility, Account Creation and Age Limit

Age limit and parental declaration: The Application is designed exclusively for adult users (parents or legal guardians) and is deliberately closed to unaccompanied use by children. Every individual using the platform legally declares and undertakes that they are at least 18 years old and that they are the legal parent or guardian of the child aged 0 to 3 whom they register on the system.

Digital self-verification and right of recourse: Ticking the parental consent box presented on the sign-up screen ("I am the legal parent/guardian of the child I register...") legally constitutes "Verifiable Parental Consent". All administrative, criminal, legal and financial liability arising from misleading, erroneous or untrue declarations rests exclusively with the user. Accordingly, any loss that our Company or our infrastructure providers may suffer will be recovered from the user in full.

Family Sharing: The Application allows a child's record to be co-managed by two caregivers by means of a family invitation code. In a shared family, the profile, records and content belonging to the child are mutually visible to the caregivers who are members of the family. The User is deemed to have accepted this sharing when they invite a second caregiver into the family. If one of the caregivers deletes their account, the family record and the shared records are transferred to the other caregiver; the data belonging to the other caregiver remains at their disposal (see the Privacy Policy for details).

Account security: The User is personally responsible for the security of the account they create through Apple, Google or e-mail, of their passwords and of their push token access.

3. Scope of the Service and Absolute Medical Disclaimer

Prohibition of clinical and medical diagnosis: The Application and the "Growy" AI Assistant within it are not a medical device, a clinical early-diagnosis tool or a medical triage system. The system does not under any circumstances diagnose illness, produce clinical assessments, detect a developmental anomaly by scoring children, or recommend medication dosage.

Pedagogical and general information content: The weekly activity cards offered according to the developmental week, the milestone tracking and the Growy answers consist entirely of algorithmic matches based on the data declared by the parent themselves and of general information content.

Probabilistic artificial intelligence outputs: The results produced by the artificial intelligence services are based on pattern predictions and do not guarantee absolute factual accuracy. The User accepts, declares and undertakes that they assume all risks that may arise from any act, medical application or omission they carry out in reliance on those outputs (including physical harm to the child during the suggested motor skill exercises); and that, reserving the inalienable rights arising from the mandatory laws of their country of residence and to the maximum extent permitted by applicable law, they hold our Company harmless from malpractice and compensation liability that may arise from acts based on those outputs. In emergency or suspicious health situations, a specialist paediatrician must be consulted immediately.

Disclaimer regarding the Growy chatbot and the Skin Analysis feature: The Growy artificial intelligence chatbot feature offered within the Application, and the "Skin Analysis" feature within that chatbot, are a general information tool that uses artificial intelligence infrastructure for the purpose of analysing redness, rashes or similar conditions on a baby's skin. This feature absolutely does not constitute a dermatological examination, a medical diagnosis, triage, a skin cancer screening or a clinical treatment plan. The comments produced by the artificial intelligence consist of probabilistic predictions, and the system is strictly forbidden from behaving like a paediatrician or a dermatologist. The User accepts, declares and undertakes that they are personally responsible for any physical, material or moral damage that may arise from acts they perform or omit in reliance on these analysis results (including medical intervention, the use of a cream or medicine, or delaying a visit to the doctor); and that, reserving their rights arising from mandatory laws and to the maximum extent permitted by applicable law, they hold our Company harmless from malpractice claims within this scope.

4. Technical Features and Data Processing

Soothing Sound engine and microphone access: By the operating principle of the cry analysis engine, the sound signals received from the device microphone are processed entirely locally within the device (Edge AI / on-device processing) for instantaneous acoustic frequency (Hz) and feature extraction. At no stage does the system CREATE, STORE or TRANSMIT to servers an audio file (.wav, .m4a and so on) or a voiceprint capable of identifying a person; raw audio never leaves the device under any circumstances. While the "Contribute soothing research" preference is on (this preference is on by default and can be turned off permanently from the Profile > Manage My Data screen), identity-free numerical measurements derived from sound are transmitted to a separate research database; the details are in the Privacy Policy.

Visual media (photo and video collage) feature and local processing: The photo capture (camera integration), gallery access, collage and memory video creation features within the Application operate exclusively locally, within the user's own mobile device (on-device processing). No baby photograph, image or video content selected under device permissions (camera/gallery) or captured on the spot by the User is TRANSMITTED to, KEPT on or STORED on our Company's remote cloud servers or databases. On Android, selecting a photo from the gallery takes place through the operating system's own photo picker; only the selected file is passed to the application, and read access to the entire photo library is not requested. Our Company cannot access any media content that the user has not, of their own volition, taken outside the device, and holds no legal or actual control (possession) over that content. Accordingly, no biometric facial recognition, face scanning or facial geometry analysis whatsoever is performed on those images.

Skin Analysis exception: The images (photographs) that the User sends into the Growy AI chatbot, which they capture on the spot of their own free will or select from the gallery and upload to the chatbot interface in order to use the "Skin Analysis" feature, are the exception to this local processing. Those images are processed temporarily through our artificial intelligence integration bridges (OpenAI API) for the purpose of performing the analysis, without being stored by the Company. The User accepts that, should they use the Skin Analysis feature, they permit this image transfer.

Artificial intelligence training limits and the research line: Conversation content and personal data are not, as of today, used by the Company in the training of artificial intelligence models. Our API infrastructure provider (OpenAI), under its own published policy, does not use data transmitted through the API to train its own models. The Company's own sound-cleaning model is developed solely from the de-identified research measurements collected under the "Contribute soothing research" preference, which contain no identity column; this contribution is on by default and can be turned off permanently at any time from the Profile > Manage My Data screen. Should personal data ever be used for a model training purpose beyond that, separate and explicit consent will be sought from the user before that use begins.

5. Subscriptions, Purchases and Refund Terms

5.1. Payment and billing infrastructure: In-app "Pro" subscriptions and purchases are carried out through the official payment protocols of the relevant application store. Our Company does not in any way hold, store or process users' credit card or payment instrument details on its own servers. All payment transactions are managed by the secure payment infrastructure of the relevant store and are subject to the rules of that application store.

5.2. Automatic renewal terms: Subscriptions renew automatically at the end of the period (weekly/monthly/yearly) in accordance with the rules of the relevant application store (Apple or Google). Unless the User cancels automatic renewal through their store account settings (Apple ID or Google Play Account) at the latest 24 hours before the end of the current subscription period, or before the end of the trial period where one exists, the subscription fee will continue to be charged to the registered payment method. IMPORTANT: deleting the application account does not by itself cancel a subscription running through the App Store or Google Play; the subscription must be cancelled separately from the subscription settings of the relevant store. The Application shows a separate warning on this point when a user who holds a subscription starts the account deletion process.

5.3. Store refund rules (refund policy): Under the rules of the relevant application store, every refund request relating to purchases is assessed and concluded exclusively through the relevant platform (Apple or Google). For iOS devices you must submit your refund requests through reportaproblem.apple.com, and for Android devices through Google Play. Our Company has no authority to intervene directly in fees collected through the application stores, to carry out refunds or to cancel payments. Nor does the Company have authority on the Apple side to manage or cancel a subscription on the user's behalf.

5.4. Rejection of the legal terms and, where consents are withdrawn, suspension, termination of the subscription and refund policy: These Terms of Service, the Privacy Policy and the Explicit Consent Form constitute an indivisible whole, so that the technical infrastructure, the artificial intelligence (Growy AI) functions and the cyber security architecture of the Application can be operated with global data protection standards observed. The User has the right, at their sole discretion, to reject material updates made to these documents or to withdraw (opt out of) the data processing consents or explicit consents they have previously given, at any time. However, the User accepts, declares and undertakes in advance that:

(a) Suspension and termination of the service: Where those legal terms or updates are rejected, or mandatory data processing consents are withdrawn, it will become objectively impossible for the Company to provide that User with a compliant, secure and technically complete service (objective technical and legal necessity). In that case the Company has the right, regardless of whether the User holds a paid subscription (in-app purchase, weekly/monthly/yearly plans), to suspend or restrict the account immediately, or to close the account entirely by terminating the Terms of Service unilaterally for just cause.

(b) Not deemed a breach of contract: The suspension, restriction or termination carried out by the Company on that ground will not constitute a "breach of contract" or a tort by the Company; the User will not be legally able to claim that the Company has failed to perform its obligation arising from this agreement.

(c) Compensation and non-refundability note: Because the rejection of the legal terms or the withdrawal of consent takes place through the User's own act and will, no obligation will arise for the Company towards the User for any material or moral compensation, retrospective penalty clause or refund (including a partial or pro-rata refund for the unused period) where the account is closed or the service is stopped, except where applicable mandatory local consumer laws expressly require otherwise.

(d) In-app store processes: The User accepts in advance that they know that the collection of subscription fees and any refund processes are subject exclusively to the platform rules of the Apple App Store or the Google Play Store and to those platforms' own terms of use; that where their access to the application is blocked because they rejected the legal terms they will not make unjustified refund requests to the store administrations; and that, should they do so, the Company may submit this article to the relevant platform as evidence in its defence and in support of a refusal.

6. User Content and Acceptable Use (UGC Rules)

User responsibility: The User undertakes that the photographs they upload to the application and the inputs (prompts) they send to the chatbot comply with the law, with public morality and with intellectual property rights.

Prohibited content and proactive monitoring: Uploading to the system content that is unlawful or obscene, that infringes copyright, or that in particular raises a suspicion of child abuse or exploitation (CSAM) is strictly forbidden. In accordance with Apple and Google policies, and in order to prevent misuse and maintain system security, the Company reserves the right to review inputs and content proactively with automated security tools and, where a violation is detected, to suspend or block the account permanently.

Prohibited system interference and reverse engineering (prohibited uses and anti-scraping): The User may not (a) carry out reverse engineering, decompiling or disassembly in order to resolve the source code of the application or of the AI models, (b) copy, extract or monitor the content, the database or the AI answers on the system using "deep-link", "page-scrape", "robot", "spider" or similar automated devices, software or manual algorithms, or (c) probe or test the security vulnerabilities of the application, of the connected servers or of the security and authentication measures. Attempts of this kind are grounds for immediate account closure and for the commencement of legal proceedings.

7. Termination of the Service and Account Deletion Protocol (Right to Delete)

7.1. Termination by the User: The User may close their account at any time from the Profile > Delete Account menu within the application, or may request deletion through the form at growbaby.ai/delete-account or through support@growbaby.ai. As a result of that operation carried out from within the application, the account is not merely frozen; the personal and sensitive data belonging to the user and to the baby are deleted from the primary systems instantly and permanently. The narrow exceptions to deletion (records belonging to the other caregiver in shared family structures, subscription event records whose link to the person has been severed, records in the systems of third-party service providers, and the backup cycle) are explained in the Privacy Policy.

7.2. Data destruction and backups: With the account deletion, all persistent live system data belonging to the user and the child (chat history, names, statuses, records) is removed from the primary database immediately and permanently. Backup copies expire on their own within our infrastructure provider's own backup cycle and are kept encrypted and inaccessible during that period.

7.3. Legal retention exceptions: Even where the account is deleted, a limited number of financial and audit records may be retained for the statutory retention and limitation periods prescribed by the relevant legislation, for the purposes of preventing fraud or abuse, keeping financial and commercial transaction records, or complying with legal obligations.

7.4. Termination and suspension by the Company: The Company reserves the right to suspend temporarily or terminate permanently the User's account, their access to the services or particular features of the application, where it suspects that the User has breached this Agreement, where it detects an unlawful or malicious act (including but not limited to reverse engineering, fraudulent transactions, endangering child safety or cyber security, or infringing the rights of other users), or where a legal or operational necessity arises. Where the nature and urgency of the breach allow, the Company endeavours to give reasonable notice before or after carrying out the action; however, in cases requiring child safety, cyber security or legal compliance, action may be taken without prior notice. To the maximum extent permitted by mandatory law, the Company cannot be held liable to the User or to third parties for data losses or access problems that may arise from such a termination or blocking of access.

7.5. Non-refundability note in the event of termination for fault (no refund for material breach): Where the User's account is suspended or permanently terminated because they have breached the provisions of this Agreement or engaged in malicious or unlawful acts, no partial (pro-rata) or full refund of the subscription fees paid for the unused period will be made, even if the User holds a paid subscription, except where applicable mandatory local consumer laws expressly require otherwise. The User accepts in advance that the absence of a refund in such cases is not an unfair penalty, but a counterpart to and set-off against the potential cyber, operational and administrative losses the Company has suffered or may suffer because of the breach. The parties accept that the final authority for objection and collection in refund processes is the rules and policies of the relevant in-app store (Apple App Store or Google Play Store), and that the Company cannot restrict the decisions of those platforms. Should the User, after their account has been closed for breach of contract, start unjustified or malicious refund or chargeback processes through the relevant application store or their bank, the Company is entitled to submit the breach logs or the cyber security audit records to the relevant platforms and financial institutions as evidence in refusal and in its defence.

8. Intellectual Property Rights

The intellectual property rights in the source code, the designs, the interface components, the logos, the "Growy" artificial intelligence module, the proprietary algorithms of the application and all proprietary content offered within the platform belong exclusively to Snaiper Teknoloji Anonim Sirketi. The User is granted a worldwide, non-transferable, limited and revocable licence to benefit from the Services for their non-commercial, personal use for the duration of the Agreement. The Application may contain open source software components belonging to third parties; those components are subject to their own licence terms.

9. Disclaimer of Warranties and Limitation of Liability

As-is basis: The Services are offered to users "as is" and "as available". The Company states that there is no 100% uninterrupted or flawless data transmission or security structure on the internet.

Limit of liability: Our Company, our infrastructure providers and our affiliates bear no strict liability or compensation liability, to the maximum extent permitted by mandatory law, for data losses, unauthorised access or interruptions arising from cyber attacks, hacking, malicious software or user error. The Company's total financial liability that may arise under this agreement is in any event limited to the total fees the user has paid to the application in the last 12 months, save where mandatory laws require a higher liability.

The User's indemnification and defence obligation: The User accepts and undertakes to defend, indemnify and hold harmless the Company, its directors, its employees and its affiliates against any and all claims, actions, damages, losses, penalties and costs (including reasonable attorney fees and court costs) arising from (a) their breach of any provision of this Agreement, (b) their use of the application, of the "Growy" AI assistant or of the services offered contrary to the law and to the intended purpose of use, or (c) the infringement by the content they upload to the system (photographs, data, text) of the intellectual property or privacy rights of third parties. The Company reserves the right to assume the exclusive control of any action or defence that is the subject of indemnification, at the User's expense.

10. Dispute Resolution

10.1. General basis, governing law and mandatory amicable resolution precondition: The interpretation and application of these Terms of Service, the rights and obligations of the parties, and any dispute that may arise from our application's data processing activities are governed by the laws of the Republic of Turkey and by Turkish law, without regard to conflict of laws rules. However, the consumer protection rights and data privacy safeguards you hold under the mandatory laws of your country or region of residence, and which cannot be waived by contract, are reserved. Wherever you reside, it is a contractual precondition under this Agreement that, before applying to any formal legal process (arbitration, court or administrative complaint), you notify your disputed claim in writing to support@growbaby.ai and that the parties make reasonable efforts to resolve the dispute in good faith and through amicable negotiation for 30 (thirty) days from the receipt of that notification. Cases where mandatory laws do not permit the application of this precondition, and urgent cases requiring interim relief, are reserved.

10.2. Special provisions for residents of the United States of America (binding arbitration and class action waiver): If you reside in the United States of America, the following provisions are binding at the level of federal law (the Federal Arbitration Act) in respect of any legal claim, dispute or controversy that may arise between you and the Company:

Mandatory and binding arbitration: The User and the Company agree that, where the amicable resolution process in 10.1 proves inconclusive, all disputes arising in relation to these Terms of Service, the privacy of personal data, allegations of a data breach or the Services will be resolved exclusively by binding individual arbitration rather than in the formal courts. The arbitration proceedings will be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules.

Small claims carve-out: This arbitration clause does not remove the right of either party to bring claims of an individual nature that fall within the jurisdictional limits of the relevant court before a competent small claims court.

Arbitration costs: Arbitration fees are subject to the fee sharing prescribed by the AAA Consumer Arbitration Rules; AAA administrative fees and arbitrator fees exceeding the filing fee those rules impose on the consumer are borne by the Company under those rules.

Remote and documents-only proceedings: In order to safeguard the fairness and accessibility of the agreement, the arbitration process will be conducted remotely, entirely on written submissions and documents, by telephone or by video conference, in a way that does not require the physical attendance of the parties. The award given by the arbitrator is final and binding and may be made the subject of enforcement proceedings in any competent court.

Arbitration opt-out: The User has the right to opt out of this arbitration clause within 30 (thirty) days of the date on which they first accepted this Agreement, by sending a notice to support@growbaby.ai stating their name, the e-mail address linked to their account and, expressly, their intention to opt out of arbitration ("Arbitration Opt-Out"). Exercising this right does not affect the validity of the other provisions of the Agreement.

Class action waiver: THE USER AND THE COMPANY AGREE THAT ANY DISPUTE MAY BE TAKEN TO ARBITRATION ONLY IN AN INDIVIDUAL CAPACITY, AND THAT THEY WAIVE THEIR RIGHTS TO PARTICIPATE AS A PLAINTIFF, A CLASS REPRESENTATIVE OR A CLASS MEMBER IN A CLASS ACTION, A REPRESENTATIVE ACTION, A CONSOLIDATED ARBITRATION OR ACTIONS BROUGHT ON BEHALF OF A PRIVATE ATTORNEY GROUP. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of class or representative proceedings.

Mass arbitration: Where 25 or more arbitration filings are made with substantially similar claims by the same or coordinated legal representatives, the filings will be conducted under the AAA's supplementary procedural rules on mass arbitration filings and, where considered necessary, by a staged or bellwether procedure.

10.3. Special provisions for residents of the European Economic Area (EEA) and the United Kingdom (UK): If you reside in a European Union member state or in the United Kingdom, nothing in this Agreement removes or restricts your mandatory consumer and data subject rights recognised by local laws. The 30 day amicable resolution precondition set out in 10.1 applies to you as well. Should that process fail, the parties may resort by mutual agreement to voluntary mediation or alternative dispute resolution methods; the user's rights to commence legal proceedings in the local courts and to lodge a complaint with the competent data protection authority are legally reserved.

10.4. Competent court for Turkey and the rest of the world: Users in all countries that do not fall within the scope of the mandatory binding arbitration set out above or of the mandatory local consumer jurisdiction exceptions accept, declare and undertake in advance that the Istanbul (Caglayan) Courts and Enforcement Offices are exclusively competent for the resolution of any dispute that may arise and for the recognition and enforcement of arbitral awards, that Turkish law will apply, and that they submit to the personal jurisdiction of those courts. In respect of users acting as consumers in Turkey, the mandatory provisions on the duties and jurisdiction of the Consumer Arbitration Committees and the Consumer Courts under Law No. 6502 on the Protection of Consumers are reserved.

10.5. Time limit to bring a claim and statute of limitations: To the maximum extent permitted by applicable mandatory laws, the User is obliged to bring any legal claim, allegation or cause of action arising from or relating to this Agreement, to the use of the Application or to the Services offered (including the Growy AI assistant and Skin Analysis) before the formal legal channels (arbitration or court) within the time limits set out below:

A. For residents of the United States of America: the relevant arbitration process must be commenced within 1 (ONE) YEAR at the latest from the date on which the event or breach giving rise to the claim or cause of action occurred.

B. For residents of the European Economic Area (EEA) and the United Kingdom (UK): to the maximum extent permitted by consumer protection legislation (the UK Consumer Rights Act 2015 and the relevant EU Directives), the User must bring any non-conformity, privacy breach or contractual claim arising from the Services or the Application before the mandatory amicable resolution process set out in Article 10.1 or before the relevant local courts within 2 (TWO) YEARS at the latest from the date on which the event occurred or ought reasonably to have been noticed.

C. For Turkey and the rest of the world: reserving the mandatory provisions of the Turkish Code of Obligations and the Law on the Protection of Consumers, all compensation and defect claims arising from this contractual relationship must be brought before the formal legal authorities within 2 (TWO) YEARS at the latest from the date on which the event occurred.

Where the geographic time limits set out above are exceeded, the relevant claim, right or cause of action will be deemed permanently and definitively time-barred, and the User will be deemed to have waived those rights in advance.

11. Severability, Purposeful Interpretation and Automatic Adaptation of the Articles

Should any indemnification obligation, waiver, limitation of liability, copyright, intellectual property protection or time limit for seeking legal redress in these Terms of Service (in particular the geographic limitations in Article 10) be declared partially or wholly invalid, void or unenforceable by a competent court, an arbitrator or an administrative authority of the country or region in which the User resides, on the ground that it is "excessive, disproportionate, an unfair term" or contrary to mandatory legislation:

(a) Principle of the survival of the agreement: That decision of invalidity or nullity will in no way affect the validity, legitimacy and enforceability of the other provisions of this Agreement; all remaining articles of the Agreement will continue to be binding and valid between the parties.

(b) Principle of the maximum limit in liability caps: Where provisions limiting the Company's liability or placing a ceiling on compensation (liability disclaimers and caps) are annulled as disproportionate, the relevant article will not disappear entirely; instead it will be deemed automatically adapted and revised to the "MAXIMUM / BROADEST LEGAL LIMITS" (maximum legally permissible extent) permitted by the mandatory laws in force, which most closely meet the original commercial and legal purpose of protection the Company intended to obtain by that article.

(c) Automatic minimum period substitution in limitations of rights (savings clause): Where the 1 or 2 year time limits for bringing an action and seeking redress provided for in Article 10 are deemed invalid or an "unfair term" on the ground that they constitute a forfeiture period or a limitation period that cannot be shortened contractually under the relevant local consumer protection legislation, those time limits will not be annulled entirely; instead they will be deemed automatically raised to, revised as and substituted by the "SHORTEST STATUTORY PERIOD" (minimum statutory period permitted by law) that the mandatory laws of the relevant country allow to be set by contract.

12. Modifications to the Terms of Service and Update Procedure

The Company reserves the right, at its sole discretion, to amend or renew these Terms of Service unilaterally at any time in line with the addition of new features, changes to the business model or updates in international legislation. The updated version of the Agreement enters into force the moment it is published within the Application or on the Company website. Wording corrections, formatting changes and updates that describe existing practice more clearly are not treated as material changes. Where a material change is made to the Agreement that directly affects the rights and obligations of Users, the necessary information will be given to Users through an in-app notification or an on-screen notice, and where mandatory laws so require, active acceptance (opt-in) will be requested for the current version of the Agreement.

13. Contact Details

You may contact us directly for any request or question relating to this agreement, the terms of use and your legal rights:

• Legal company name: Snaiper Teknoloji Anonim Sirketi
• Registered address: Inkilap Mah. Dr. Adnan Buyukdeniz Cad. Kelif Plaza 3. Blok No:2 Ic Kapi No:1 Umraniye/Istanbul
• E-mail: support@growbaby.ai

These terms govern the Growbaby mobile application. For the terms covering the growbaby.ai website and waitlist, see our website terms. For help with the app itself, our support page reaches the same inbox.